Exchanges & Refunds Policy

At Wadduha Atelier, we strive to deliver high-quality apparel tailored to your expectations. Please review our exchange and refund policy carefully before making a purchase.

1. Refunds

  • No Cash Refunds: We do not offer cash refunds once an order has been successfully placed and processed.

  • Refunds are only issued in exceptional cases where an item is out of stock or if a wrong item was delivered and a replacement cannot be provided.

2. Exchanges

We allow exchanges for products purchased online under the following conditions:

  • Eligible Reasons: You may request an exchange if you received a damaged, defective, or incorrect item (different size or color than ordered).

  • Timeframe: Exchange requests must be submitted within 3 to 7 days of receiving your package.

  • Product Condition: Items must be unworn, unwashed, unused, and in their original packaging with all tags, labels, and receipts intact.

  • Non-Exchangeable Items: Customized or altered outfits, sale items, and clearance products are strictly non-exchangeable.

3. Exchange Process

  1. Contact our customer support team via email or phone with your Order Number, pictures of the product, and a brief description of the issue.

  2. Once your request is approved, you will need to send the item back to our designated return address.

  3. After inspecting the returned item, we will process and ship your replacement item.

4. Shipping Charges

  • If the exchange is due to a mistake on our part (damaged or incorrect item), Wadduha Atelier will bear all shipping costs.

  • If the exchange is due to a customer’s personal preference or size change request, the customer will be responsible for paying all return and re-delivery shipping fees.